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Cookleads Credit Policy
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This policy outlines how credits are defined, used, and managed on the Cookleads platform. Our goal is to provide a transparent and fair system for all our users.
1. What is a Cookleads Credit?
A "Credit" is the currency used on the Cookleads platform. Our system is designed to deliver high-value, actionable contact information with a primary focus on mobile numbers.
One Credit is used when we find a valid mobile number for you. An email address, when available, is included at no extra cost. Our guarantee is centered on the validity of the mobile number, as this is the core value provided. See Pricing for plans and credit allowances.
2. How Credits Are Used
Credits are deducted from your account only when we successfully provide a verified mobile number. Our "No Mobile, No Charge" principle ensures you only pay for actionable leads.
| Scenario | Credit Deduction |
|---|---|
| You receive a valid Mobile Number + Email Address. | 1 Credit Used |
| You receive a valid Mobile Number only (no email available). | 1 Credit Used |
| You receive an Email Address only (no mobile number available). | No Credit Used |
| The LinkedIn profile URL is invalid, or no contact is found. | No Credit Used |
3. Credit Guarantee & Refund Policy
Our 100% Guarantee
We guarantee the validity of the mobile numbers we provide. If you receive an invalid mobile number (e.g., a landline, a number that is out of service, or incorrect), we will refund your credit.
Eligibility for Refunds
- This guarantee applies exclusively to Indian mobile numbers (+91).
- Refunds are issued for invalid mobile numbers only, not for email addresses.
- Currently, refunds are not available for international contacts, though we are working to expand this feature.
The Refund Process
If you identify an invalid mobile number, simply report it through your dashboard. Our process is straightforward:
- You Report the Lead: Use the "Report Invalid" feature in your dashboard.
- We Verify: Our system performs a quick verification.
- We Refund: Upon confirmation, the credit is returned to your account, typically within 1 minute to 7 days.
Annual Refund Limit
To ensure fair usage, you can report and receive refunds for up to 10% of your total credits per year. For example, a user on a plan with 1,000 annual credits can receive refunds for up to 100 reported leads.
4. Credit Rollover & Expiration
Active Subscriptions
If your subscription is active, your unused credits roll over from one billing period to the next and do not expire while the subscription stays active.
Canceled or Expired Subscriptions
If you cancel your subscription or it is not renewed, your unused credits stay in your account for 60 days after your subscription end date. You can keep using them during this period. After 60 days, any remaining credits expire and cannot be recovered.
Renew within the 60 days and you start fresh. If you renew or start a new subscription during this period, your remaining credits move into the new subscription. They are treated like the rest of its credits and roll over for as long as it stays active.
Credits That Never Expire
Credits from Pay-As-You-Go purchases, referral rewards and signup bonuses never expire. They stay in your account even if you cancel or do not renew a subscription, and the 60-day rule above does not apply to them. You can buy Pay-As-You-Go credits any time from the Pricing page.
5. Purchasing Additional Credits
If you run out of credits before your renewal date, you can buy extra credits with a top-up. Top-ups are available on an active monthly or yearly plan, and also after you cancel, for as long as the period you already paid for is running. The minimum top-up is 20 credits. The price per credit gets lower as you buy more. See the Credit Top-Ups page for current rates.
Top-up credits follow your plan: they roll over while your plan is active, and the 60-day rule in Section 4 applies once it ends. Top-ups are not available during that 60-day period. To add credits then, renew your subscription or buy Pay-As-You-Go credits, which never expire.
6. Team Usage & Duplicate Leads
Zero Double-Charge. If you or any member of your team enriches a lead, anyone on your team can open that same lead again at no charge for up to 12 months from the first enrichment. After 12 months, the lead is removed from your workspace, and enriching it again is charged as a new lookup.
7. Fair Use & Account Integrity
Our Credit Guarantee is built on trust. We monitor reporting activity to ensure the integrity of our data and system. Repeatedly reporting valid numbers as invalid is a violation of our fair use policy. Such actions may result in the withholding of refunds and, in persistent cases, the temporary suspension of your account to protect our data quality. Our Terms of Service also apply to your use of CookLeads.